Has your Wizz Air flight been cancelled or delayed by 2 hours or more? Then you are entitled to compensation of up to 600 eur per person.
You can claim compensation directly from the airline or simply and free of charge from specialist agencies.
Compensation under EC Regulation 261 applies to all flights operated by Wizz Air.
The exception is the specially created Wizz Air Abu Dhabi unit formally based in the United Arab Emirates. Flights of this airline (ticket code "5W") are only subject to compensation when departing from an airport within the EU.
Delayed flight with Wizz Air
If you experience a delay of 2 hours or more at the departure airport, Wizz Air must provide you with a free refreshment proportionate to the length of the delay.
If the length of the delay at the arrival airport is 3 hours or more, you are also entitled to financial compensation of 250 eur to 600 eur depending on the distance between the two airports.
You will only be entitled to financial compensation if Wizz Air is at fault for the delay. For more information, see Compensation for flight delays.
| Distance | Delay | Compensation |
|---|---|---|
| up to 1 500 km | 3h+ | 250 eur |
| 1 500 to 3 500 km | 3h+ | 400 eur |
| over 3 500 km | 3h+ | 300 eur |
| over 3 500 km | 4h+ | 600 eur |
Cancelled flight with Wizz Air
If your flight is cancelled by Wizz Air more than 14 days before departure, you are entitled to a free change of date or a refund of the original ticket price.
However, if your flight is cancelled less than 14 days before departure, you are also automatically entitled to financial compensation up to 600 eur.
Again, compensation will only be due if the airline cancels the flight and not due to unforeseen circumstances.
Read more about this in the article Compensation for flight cancellation.
Where to apply for compensation
Wizz Air has a special contact form for compensation at wizzair.com/refunds-and-compensations.
However, airlines often try to avoid compensation and drag out the whole claim by ignoring and lying, so contact the agency directly.