Has your Wizz Air flight been cancelled or delayed by 2 hours or more? Then you are entitled to compensation of up to 600 eur per person.
You can claim compensation directly from the airline or simply and free of charge from specialist agencies.
Compensation under EC Regulation 261 applies to all flights operated by Wizz Air.
The exception is the specially created Wizz Air Abu Dhabi unit formally based in the United Arab Emirates. Flights of this airline (ticket code "5W") are only subject to compensation when departing from an airport within the EU.
Delayed flight with Wizz Air
If you experience a delay of 2 hours or more at the departure airport, Wizz Air must provide you with a free refreshment proportionate to the length of the delay.
If the length of the delay at the arrival airport is 3 hours or more, you are also entitled to financial compensation of 250 eur to 600 eur depending on the distance between the two airports.
You will only be entitled to financial compensation if Wizz Air is at fault for the delay. For more information, see Compensation for flight delays.
| Distance | Delay | Compensation |
|---|---|---|
| up to 1 500 km | 3h+ | 250 eur |
| 1 500 to 3 500 km | 3h+ | 400 eur |
| over 3 500 km | 3h+ | 300 eur |
| over 3 500 km | 4h+ | 600 eur |
Cancelled flight with Wizz Air
If your flight is cancelled by Wizz Air more than 14 days before departure, you are entitled to a free change of date or a refund of the original ticket price.
However, if your flight is cancelled less than 14 days before departure, you are also automatically entitled to financial compensation up to 600 eur.
Again, compensation will only be due if the airline cancels the flight and not due to unforeseen circumstances.
Read more about this in the article Compensation for flight cancellation.
Where to apply for compensation
Wizz Air has a special contact form for compensation at wizzair.com/refunds-and-compensations.
However, airlines often try to avoid compensation and drag out the whole claim by ignoring and lying, so contact the agency directly.
Even if Wizzair gives you compensation without excuses, it doesn't mean you'll see it in your account any time soon. Their favourite trick (in general) is to wait until the end of their own 30-day period (sometimes they don't even get back to you on the last day) before pretending to send you something. And even if they ask for your account details quickly and promise you that it's in your account within 10 working days, you can wait maybe 20 and nothing happens until you remind them. Then they'll tell you that they just entered the payment and it will take 10-20 business days, so it adds up nicely then.
If you are flying to or from Austria and Wizzair doesn't want to know their obligations, contact https://www.apf.gv.at/en/agency-...ights.html. Sooner or later they will get compensation from them and you don't have to pay any percentage to a private agency.
I'm very glad I didn't have to wait for Wizzair or remind myself, even though I had already imagined it.
Last year, after a request, I was compensated within two or three weeks (for a delay due to a technical problem on the then new BUD-IST route).
I guess Varadi was grateful for the new slots to Istanbul, where Wizzair started flying from BUD alongside the traditional Turkish Airlines (to IST) or Pegasus Airlines (to SAW).
I've been dealing with this for almost a month now. A few days after filling out the form, they promised me the money within 10 days and asked for my details, which I promptly sent. Almost a month after sending it, they didn't lift a finger, so I reminded them, whereupon I got a message saying that they had entered the payment and I should have it in my account in 10-20 days, which makes it clear to me that they are doing this on purpose to delay the payment as much as possible. They have used these stalling tactics on me before when they were trying to convince me that I was not entitled to anything. They let it fester for 30 days first and then tried to talk their way out of it. Actually, there's been progress. 😂