Has your flight with Azores Airlines been cancelled or delayed by 2 hours or more? Then you are entitled to compensation of up to 600 eur per person.
You can claim compensation directly from the airline or simply and free of charge from specialist agencies.
Compensation under EC Regulation 261 applies to all flights operated by Azores Airlines, as the airline is registered in Portugal, an EU Member State.
Delayed flight with Azores Airlines
If you experience a delay of 2 hours or more at the departure gate, Azores Airlines must provide you with free refreshments proportionate to the length of the delay.
If the length of the delay at the arrival airport is 3 hours or more, you are also entitled to financial compensation of 250 eur to 600 eur depending on the distance between the two airports.
You will only be entitled to financial compensation if the delay is the fault of Azores Airlines. For more information, see the article Compensation for flight delays.
| Distance | Delay | Compensation |
|---|---|---|
| Up to 1 500 km | 3h+ | 250 eur - apply online |
| 1 500 to 3 500 km | 3h+ | 400 eur - apply online |
| over 3 500 km | 3h+ | 300 eur - apply online |
| over 3 500 km | 4h+ | 600 eur - apply online |
Cancelled flight with Azores Airlines
If your flight is cancelled by Azores Airlines more than 14 days before departure, you are entitled to a free change of date or a refund of the original ticket price.
However, if your flight is cancelled less than 14 days before departure, you are also automatically entitled to financial compensation of up to 600 eur.
Again, compensation will only be due if the airline cancels the flight and not due to unforeseen circumstances.
Where to apply for compensation
You can claim compensation directly from the airline using the contact details provided on the website: azoresairlines.pt/contact-us/claim.
However, airlines often try to avoid compensation and drag out the whole claim by ignoring and lying, so contact the agency directly.
