For questions, requests, compliments or complaints, you can use the following official options.

Urgent enquiries can only be dealt with 24/7 by telephone (English and Portuguese) at +351 211 234 400.

Minor queries are also answered on the official social networking sites Facebook and Twitter.

Less urgent questions can be asked on the contact page flytap.com/en-cz/support/talk-to-us. Answers come within days to weeks.