Has your flight with LOT Polish Airlines been cancelled or delayed by 2 hours or more? Then you are entitled to compensation of up to 600 eur per person.
You can claim compensation directly from the airline or simply and free of charge from specialist agencies.
Compensation under EC Regulation 261 applies to all flights operated by LOT Polish Airlines.
Delayed flight with LOT Polish Airlines
If you experience a delay of 2 hours or more at the departure gate, LOT Polish Airlines must provide you with free refreshments proportionate to the length of the delay.
If the length of the delay at the arrival airport is 3 hours or more, you are also entitled to financial compensation of 250 eur to 600 eur depending on the distance between the two airports.
You will only be entitled to financial compensation if the delay is the fault of LOT Polish Airlines. You can read more about this in the article Compensation for flight delays.
| Distance | Delay | Compensation |
|---|---|---|
| up to 1 500 km | 3h+ | 250 eur - apply online |
| 1 500 to 3 500 km | 3h+ | 400 eur - apply online |
| over 3 500 km | 3h+ | 300 eur - apply online |
| over 3 500 km | 4h+ | 600 eur - apply online |
Cancelled flight with LOT Polish Airlines
If LOT Polish Airlines cancels your flight more than 14 days before departure, you are entitled to a free change of date or a refund of the original ticket price.
However, if your flight is cancelled less than 14 days before departure, you are also automatically entitled to financial compensation up to 600 eur.
Again, compensation will only be due if the airline cancels the flight and not due to unforeseen circumstances.
Where to apply for compensation
LOT Polish Airlines has a special contact page for requesting refunds and compensation at lot.com/forms.
However, airlines often try to avoid compensation and drag out entire claims by ignoring and lying, so contact the agency directly.