Has your flight with KM Malta Airlines been cancelled or delayed by 2 hours or more? Then you are entitled to compensation of up to 600 eur per person.
You can claim compensation directly from the airline or simply and free of charge from specialist agencies.
Compensation under EC Regulation 261 applies to all flights operated by KM Malta Airlines.
Delayed flight with KM Malta Airlines
If you experience a delay of 2 hours or more at the departure gate, KM Malta Airlines must provide you with free refreshments proportionate to the length of the delay.
If the length of the delay at the arrival airport is 3 hours or more, you are also entitled to financial compensation of 250 eur to 600 eur depending on the distance between the two airports.
You are only entitled to financial compensation if KM Malta Airlines is at fault for the delay. For more information, see the article Compensation for flight delays.
| Distance | Delay | Compensation |
|---|---|---|
| up to 1 500 km | 3h+ | 250 eur - apply online |
| 1 500 to 3 500 km | 3h+ | 400 eur - apply online |
| over 3 500 km | 3h+ | 300 eur - apply online |
| over 3 500 km | 4h+ | 600 eur - apply online |
Cancelled flight with KM Malta Airlines
If your flight is cancelled by KM Malta Airlines more than 14 days before departure, you are entitled to a free change of date or a refund of the original ticket price.
However, if your flight is cancelled less than 14 days before departure, you are also automatically entitled to financial compensation up to 600 eur.
Again, compensation will only be due if the airline cancels the flight and not due to unforeseen circumstances.
Where to apply for compensation
KM Malta Airlines does not have a dedicated contact page for claiming refunds and compensation and in the event of a claim you must use the normal contacts listed on the airline's website: kmmaltairlines.com/en/customer-support
However, airlines often try to avoid compensation and drag out the whole claim by ignoring and lying, so contact the agency directly.
