Smartwings is only a brand name of the airline Travel Service, under which scheduled flights are operated and available in reservation systems.

The airline often works closely with CSA, so it is not uncommon for a CSA aircraft to appear on SmartWings flights and vice versa. According to the international agency SKYTRAX, SmartWings is one of the worst airlines in the world, mainly due to frequent delays. However, these mainly concern charter flights for travel agents, while the risk of delays on scheduled services to London, Dubai or Moscow is considerably lower.