Was your flight with SATA Air Açores cancelled or delayed by 2 hours or more? Then you are entitled to compensation of up to 600 eur per person.
You can claim compensation directly from the airline or simply and free of charge from specialist agencies.
According to EC Regulation 261, compensation applies to all flights operated by SATA Air Açores, as the airline is registered in Portugal, an EU member state.
Delayed flight with SATA Air Açores
If a delay of 2 hours or more occurs at the departure gate, SATA Air Açores must provide you with a free refreshment proportionate to the length of the delay.
If the length of the delay at the arrival airport is 3 hours or more, you are also entitled to financial compensation of 250 eur to 600 eur according to the distance between the two airports.
You are only entitled to financial compensation if the delay is the fault of SATA Air Açores. You can read more about this in the article Compensation for flight delays.
| Distance | Delay | Compensation |
|---|---|---|
| up to 1 500 km | 3h+ | 250 eur - apply online |
| 1 500 to 3 500 km | 3h+ | 400 eur - apply online |
| over 3 500 km | 3h+ | 300 eur - apply online |
| over 3 500 km | 4h+ | 600 eur - apply online |
Cancelled flight with SATA Air Açores
If your flight is cancelled by SATA Air Açores more than 14 days before departure, you are entitled to a free change of date or a refund of the original ticket amount.
However, if the flight is cancelled less than 14 days before departure, you are also automatically entitled to financial compensation up to 600 eur.
Again, compensation will only be due if the airline cancels the flight and not due to unforeseen circumstances.
Where to apply for compensation
You can claim compensation directly from the airline using the contact details provided on the website: azoresairlines.pt/contact-us/claim.
However, airlines often try to avoid compensation and drag out the whole claim by ignoring and lying, so contact the agency directly.
